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this is the first problem i'm having with the phone. what do i do???
You can backup your iPhone by right clicking it in iTunes and choosing backup or just setup iCloud. See this for more info -> iOS: How to back up
There might be something in the headphone jack, maybe lint, dirt, or something else in there. Try disconnecting the headphones and then adjusting the volume, does it say headphones?
You might be able to get it out by connecting the headphones 5-10x or spraying compressed air into the jack.
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