ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G

j in pa
2008-08-02 10:00:06ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G Reply Topic

We know that Apples been making a big deal out of telling everyone with a FAN associated with their account that they have to purchase at an AT&T store, or have the FAN removed from their account, etc. In fact, at the Apple Store in King of Prussia, PA, when I tried to purchase an iPhone, the Concierge told me that they were going through the line and removing anyone who either currently had, or ever in the past had a FAN associated with their account, even if the FAN had been removed, because they couldnt provision the phones in the store. Ive had a 16 GB Black on order at the AT&T store in the same mall since 15 July (and of course, all thats been happening is that the status bounces between backorder and not backorder on the AT&T website).
Heres what doesnt makie sense. Apple claims that its impossible for them to provision iPhones for any accounts that have, or have ever had FANs associated with them. Yet Apple and AT&T are close partners. Its probably a safe assumption that Apple has some form of corporate agreement with AT&T that includes some type of discount for Apple employees. How the heck are Apple employees (including those at the stores) getting provisioned??? Certainly THEY arent being told to march down to an AT^T store and go Direct Fulfillment!?
In fact, how was Apple able to provision all their enterprise customers during the beta program (companies such as Disney?) Surely they must have noticed this problem during the Beta when they went to provision the phones loaded with the beta software?
Even if thats not the case with the Beta program, I would still LOVE to know how Apple employees are getting their phones provisioned!
12" PowerBook G4 Mac OS X (10.5.4)


RE:ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G

#2
Randy Fast
2008-08-02 10:00:06

What is a FAN on your AT&T account?
Dell Inspiron 8500 (XP Pro), Dell Vostro 1400 (Vista Premium) iPhone 3G 16GB, iPod video 60GB

ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G Reply


RE:ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G

#3
Michaelworks
2008-08-02 10:00:06

What you heard is not true. I had a FAN on my account, the Apple tech got an IRU error. I called and had it removed via AT&T support. He ran it again and everything went through and I have an 8 Gig 3G iPhone sitting right next to me. For the guy asking what a FAN is, it is a number that is associated with your employer and you get a discount from AT&T because of it. Sounds like your Apple store was told they couldnt do it, mine wasnt. Michael
MP 2.66 8GB X1900XT AE BT MBP 2.16 2G 20" iMac CD 2G Mac OS X (10.5.4) Canon 5D 10D 20D DSLRs L glass & large Windoze network

ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G Reply


RE:ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G

#4
RonAnnArbor
2008-08-02 10:00:06

Its easier if you just call ahead to ATT and have it removed before you get to the Apple Store. All the APple Store can do is ask you to call ATT anyway, and then you wait until it comes off your account. They say it takes 15 minutes. For some people it could take hours.
Call ATT, have it removed, then head to your Apple store.
Mac OS X (10.4.10) Macbook Pro -- iPhone 3G

ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G Reply


RE:ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G

#5
Just J
2008-08-02 10:00:06

RonAnnArbor wrote:
Call ATT, have it removed, then head to your Apple store.
Yep, thats what I did. As soon as I was home with the phone, I logged into at&t and re-enrolled in the discount program. Did it all in one day and only spent about 20 minutes in line at the Apple store. Much better than waiting weeks for at&t to be able to supply a phone.
HP Pavilion HDX 9200 (Blu-ray Disc) Windows Vista (Ultimate, 64-bit) 16GB iPhone 3G (Black)

ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G Reply


RE:ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G

#6
Randy Fast
2008-08-02 10:00:06

Ah, mine is personal so I never heard of it. In any event it seems the easiest place to get the activation done is at AT&T, just ***** they dont have much stock.
Dell Inspiron 8500 (XP Pro), Dell Vostro 1400 (Vista Premium) iPhone 3G 16GB, iPod video 60GB

ATT FANApple Provisioning Issue-Something Doesnt Make Sense iPhone 3G Reply


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