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An iPhone has been detected but it could not be identified properly.

#1
kejaed
2009-12-23 17:45:09An iPhone has been detected but it could not be identified properly. Reply Topic

After upgrading to OS 3.0, I am now at the emergency call screen and when I sync my iPhone with iTunes 8.2 in Windows XP I get the following error:
An iPhone has been detected, but it could not be identified properly. Please disconnect and reconnect the iPhone, then try again.
When I tried this on my older PowerBook G4 with iTunes 8.2, it gave me a different error message:
iTunes could not connect to the iPhone, Kens iPhone, because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes.
I did have a passcode lock on the phone prior to upgrade, but I cannot enter it since I am only at the emergency call screen.
Any ideas?
iPhone & Dell (XP) & TiBook 1GHz iPhone OS 3.0


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#2
Keri D
2009-06-21 12:30:08

I am having the same problem!
iMac

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RE:An iPhone has been detected but it could not be identified properly.

#3
iphone3ger
2009-06-21 12:30:08

if you have a squared or another anti trojan program try shutting it down, re-conncet the iphone and see if it activates... seems the way the usb driver works in itunes 8.2 is different.
Asus Mutt Windows XP Pro

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RE:An iPhone has been detected but it could not be identified properly.

#4
bill_the_cat
2009-06-21 12:30:08

I have had the same issue on XP. I de-installed itunes/quick time. I stopped my antivirus program and still no joy, other suggestions?
Dell iPhone OS 3.0 work on vista and xp

An iPhone has been detected but it could not be identified properly. Reply


RE:An iPhone has been detected but it could not be identified properly.

#5
ekobres
2009-06-21 12:30:08

I had the same issue and ran across the suggestion to disconnect the PC from the internet. I turned off the WiFi radio and unplugged my LAN cable. Lo and behold, iTunes 8.2 immediately recognized my iPhone. I then reconnected the LAN cable and was able to update as normal. This included upgrading to OS 3.0.
Its obviously a problem with iTunes 8.2 - but for me this workaround gets me over the hurdle, though it is a real pain.
Hopefully Apple will fix this quickly.
I have an Apple support ticket open for this and am supposed to get a call tomorrow.
Good luck - hopefully this will work for you as well.
Dell Laptop

An iPhone has been detected but it could not be identified properly. Reply


RE:An iPhone has been detected but it could not be identified properly.

#6
ojackiec
2009-06-21 12:30:08

I really appreciate the info! Ive been fighting this problem for awhile! All I had to do was shut down my wireless internet connection and voila! iTunes recognized my phone!
Thanks for the input! I hope it works for everyone else having the same problem.
HP Compaq 7400 Windows XP

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